Contract Logistics/Supply Chain Mgmt
Assistant Supervisor
- Location
-
Australia
- Career Level
- Academic Professionals
- Employment Type, Work Type
- Full Time
- Publishing Date, ID-Nr.
- , 405761
What You'll Be Doing:
Team Leadership & Development
Lead, manage, and mentor a team of customer service and logistics professionals. Foster a culture of accountability, collaboration, and continuous learning. Ensure the team structure evolves to meet changing customer demands and business needs.Client Engagement & Relationship Management
Actively participate in client meetings and service reviews to understand evolving needs, monitor satisfaction levels, and ensure alignment with service expectations. Build and maintain strong relationships with both internal and external stakeholders to promote trust and long-term partnerships.Operational Oversight & Service Delivery
Oversee the day-to-day operations of logistics and transport services, ensuring timely, accurate, and cost-effective delivery. Monitor service metrics, identify process failures, and implement corrective actions to maintain high service standards.Issue Resolution & Complaint Management
Ensure all service-related issues and customer complaints are addressed promptly and effectively. Conduct root cause analysis on recurring queries and incidents to identify systemic issues and drive continuous improvement initiatives.Performance Monitoring & Reporting
Track and analyze key performance indicators (KPIs), customer feedback, and operational statistics. Prepare regular reports highlighting trends, service gaps, and improvement opportunities for senior management and client stakeholders.Process Improvement & Innovation
Champion process optimization and innovation across customer service and logistics functions. Collaborate with cross-functional teams to streamline workflows, reduce inefficiencies, and enhance the overall customer experience.Financial Awareness & Cost Control
Maintain awareness of budgetary constraints and financial performance related to logistics operations. Support cost-saving initiatives while ensuring service quality is not compromised.Teamwork & Collaboration
Promote a collaborative working environment across departments. Encourage open communication, knowledge sharing, and joint problem-solving to achieve common goals.Other Duties as Assigned
Perform additional responsibilities as outlined in the official position description, including support for strategic projects, audits, and compliance initiatives.
What You'll Bring:
- Experience within a 3PL or Transport environment
- Previous Experience Customer Relationship Management
- Strong leadership and people management skills
- Customer focused with the ability to build and develop genuine relationships
- Well-developed conflict resolution, negotiation and problem-solving skills
- Strong understanding of complex warehouse systems
- Strong analytical ability to identify root cause analysis and develop continually sustainable solutions
- Ability to lead, manage and develop team members and develop shared solutions
- Presentation skills – advanced
- Customer Service skills - advanced
Why DB Schenker?
We know that our team is our greatest asset, that's why we're committed to providing you with the best work environment, opportunities, and benefits. From competitive salaries to optimal health care offerings and smart working arrangements - we have you covered!
Benefits:
Computers and Electronics
Being part of DB Schenker means you and your family can take advantage of special discounts on a wide range of Computer & Electronic products and services with Apple, Dell, Samsung & LG.
Novated Leasing
Novated Leasing is an Employee Benefit designed for Employees of Schenker Australia to buy and own a motor vehicle under a leasing agreement with FleetPartners, our preferred Novated Leasing provider.
THE COMPANY
DB Schenker is a globally integrated Transport and Logistics company providing international air and sea freight forwarding services together with national logistics solutions across Australia and the globe.
THE ROLE
We are in search of a dynamic Assistant Supervisor who is looking to make a real impact to our High-Profile customer.
Reporting to the National Operations Manager ANZ, you'll be responsible for managing a Unique Customer and supporting control tower Operators. The primary focus of this role will be on nurturing and maintaining strong Customer relationships through daily root cause analysis for issue logs, understanding their business needs, Control Tower functions, SOP documentation and providing strategic solutions that align with their goals. This role requires a combination of strong customer service skills, business acumen, and logistics expertise. This role will be based at Melbourne Airport with the team located in both Melbourne and Sydney.