Senior Manager - Contract Logistics/SCM, Operations

• Set up and oversee warehouse operations activities.
• Establish customer rapport and improve service levels through progressive meetings focused on service improvement.
• Resolve service level issues promptly and maintain strong customer relationships.
• Maintain performance measurements (KPIs) for both customer and internal activities to meet SLA and expectations.
• Ensure continuous improvement and implement corrective and preventive actions.
• Ensure Logistics Manager and Shift Manager fulfill their roles and responsibilities as per their job descriptions.
• Ensure SOP compliance for all internal and external processes.
• Ensure warehouse staff comply with company policies (safety, quality, etc.).
• Submit management reports and attend management meetings.
• Conduct Gemba walks on the warehouse floor to drive continuous improvement.
• Lead governance, reporting, and review frameworks for a holistic view of operational integration projects.
• Take on assignments as directed by the General Manager of Logistics.
• Assist the BD team in identifying opportunities for additional logistics business.

• Minimum Diploma or Degree in Supply Chain Management, Logistics, or Business Administration
• At least eight years of experience in logistics or supply chain management, with supervisory or managerial responsibilities
• Strong knowledge of warehouse management systems, warehouse functions and layout, international logistics, transport, customs, or trade operations
• Solid analytical skills in costing, P&L, and data analysis related to processes and systems
• Strong troubleshooting skills to identify root causes and implement effective solutions
• Self-starter with a proven track record of high performance without close supervision
• Demonstrated experience in leading effective teams and collaborating with cross-functional teams in a matrix environment
• Ability to focus on key deliverables and prioritize results effectively

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To be considered for this position you must have valid rights to work and live in Malaysia