Customer Service Team Leader

Join Us as a Customer Service Team Leader!

Are you ready to take the next step in your career and lead a high-performing team? We’re looking for a motivated and experienced Customer Service Team Leader to join our operations and play a key role in delivering exceptional service to our customers while supporting and developing our customer service team.

Location: Quantum Distribution Pk, Newtown, Dublin 11,

Working Hours: Monday to Friday, 8:00 to 16:30

What Will You Be Doing?

As a Customer Service Team Leader, you’ll be responsible for the day-to-day leadership and performance of the Customer Service team by:

• Leading and supporting the team to deliver excellent service to internal and external customers.
• Overseeing the coordination of outbound shipments, ensuring accuracy and compliance.
• Handling escalated customer queries and providing timely, effective solutions.
• Monitoring performance metrics, ensuring targets and KPIs are met.
• Maintaining accurate records, reports, and system data.
• Coaching, mentoring, and developing team members to support their growth.
• Driving service improvements and contributing to operational efficiency initiatives.

About You

To thrive in this role, you should have:

• Previous experience in a customer service role, ideally within logistics or supply chain.
• Proven experience leading, coaching, or supervising a team.
• Strong organisational skills and attention to detail.
• Excellent communication and problem-solving skills.
• Confidence in using systems and working with data.
• A proactive, team-oriented approach with the ability to motivate others.

What We Offer

• Exciting career paths and development opportunities.
• Annual leave.
• Pension scheme.

Next Steps

Interested in joining our dynamic team? Apply now by following the links and attaching your CV as soon as possible. Please note that we may begin reviewing applications before the job advert expires. 

At DB Schenker, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations. Please be aware that candidates will undergo necessary right-to-work checks for Ireland, a 5-year referencing process, and a criminal records check.

This role is currently part of DB SCHENKER, which is in the process of  integrating with DSV. As part of this transformation, you’ll be contributing to the future of the world’s largest global logistics company.