- Determine liability through the research of domestic and international tariffs including associated laws and contractual conditions. Adjust claims according to the limits of liability.
- Research/obtain all necessary documentation from the company’s systems, customers, field offices and other sources
- Provide claim status to stations and customers verbally/in writing
- Negotiate claim settlement to maintain both customer satisfaction and financial responsibility to the company
- File and recover claim settlements from responsible carrier through subrogation
- Determine the acceptability of high value shipments
- Ensure all international Cargo Insurance Claims Procedures are observed
- Promote and increase awareness of loss prevention through weekly updates with divisional managers and freight facilities
- Interpret and generate weekly and monthly reports and advise the field organization where trends exist and loss prevention opportunities
- Report weekly on excess value revenue generation compliance by region
- Actively participate in the Loss Prevention Committee
- Escalate claims awareness to Senior Management as outlined in company policies The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.
- Solid interpersonal and analytical skills required.
- Bachelor’s degree or equivalent strongly preferred.
- Requires 1-4 years of related experience.
- Full understanding and functionality of Micro Soft Suite of products preferred.
- Must take and pass the Certified Claims Professional test within first year to obtain certification.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity